Jingle loves to sing and is quite the diva. Unfortunately, she hasn't learned to carry a tune, but thinks she is ready for Carnegie Hall. The elves and their big sensitive ears find her singing less than harmonious. Jingle's signature characteristic is she bursts into song whenever she is nervous at the most inopportune times. Definable by the sleigh bell on her collar, Jingle must learn to be considerate of others hearing and learn to sing in harmony.

Hope is the littlest Santa Pup, but with an over abundance of energy. Hope is always trying to prove herself by doing "extreme maneuvers." She rarely looks before she leaps and as a result causes all sorts of mayhem. This radical pup is the tomboy of the girl pups and is easily identifiable by her backwards red baseball cap with an "H" on the front. Her favorite sayings are "That was radical," "extreme maneuvers," or just "awesome!" Hope must learn to consider the consequences of her actions.

Noble is the only boy and self appointed leader of the Santa Pups. He often leads them down the wrong path and into all kinds of trouble. Noble is a bit too sure of himself and determined to prove he is ready for his own magic crystal, before he has finished North Pole School. Noble is identifiable by the black patch around his left eye. He must learn to listen to his elders and that patience is a virtue.

Charity is the most selfish of the pups. Charity loves material things and believes the saying should be "it's better to receive than to give," as she loves getting presents. Charity is the girliest of the sisters, she even has mistletoe for a barrette. She hates getting her paws dirty. Her favorite saying is "losers weepers, finders keepers." She must learn to become charitable and selfless before becoming an Ambassador of Christmas Spirit.